Accommodation businesses in several countries are legally required to register foreign guests and issue electronic fiscal receipts at check-in — a process that was entirely manual, error-prone, and eating up to an hour of staff time per shift. I designed a mobile app that replaced that paperwork with a guided digital workflow.
Accommodation businesses in several countries are legally required to register foreign guests and issue electronic fiscal receipts at check-in — a process that was entirely manual, error-prone, and eating up to an hour of staff time per shift. I designed a mobile app that replaced that paperwork with a guided digital workflow.
Accommodation businesses in several countries are legally required to register foreign guests and issue electronic fiscal receipts at check-in — a process that was entirely manual, error-prone, and eating up to an hour of staff time per shift. I designed a mobile app that replaced that paperwork with a guided digital workflow.
Paperwork to performance: Redefining guest registration
Paperwork to performance: Redefining guest registration
The compliance requirement was fixed — guest registration and fiscal receipt generation weren't optional, and the legal format wasn't negotiable. That meant the design problem wasn't what to collect, but how to move through it without making staff feel like they were filling out a government form at the end of every check-in.
I led design from concept through to a tested prototype. Research focused on understanding the actual check-in moment — the pressure, the context, the interruptions. Front desk staff aren't sitting at a desk with time to think. They're standing, often mid-conversation with a guest, needing to complete a compliance task quickly and without error.
The central tension was speed versus accuracy. Fiscal data has to be correct — errors have legal consequences. But a flow that prioritised validation over momentum would slow staff down and create friction at exactly the wrong moment. Most of the design work happened in that tradeoff: reducing the number of decisions per screen, sequencing steps to match the natural rhythm of check-in, and making error states informative without being disruptive.
The compliance requirement was fixed — guest registration and fiscal receipt generation weren't optional, and the legal format wasn't negotiable. That meant the design problem wasn't what to collect, but how to move through it without making staff feel like they were filling out a government form at the end of every check-in.
I led design from concept through to a tested prototype. Research focused on understanding the actual check-in moment — the pressure, the context, the interruptions. Front desk staff aren't sitting at a desk with time to think. They're standing, often mid-conversation with a guest, needing to complete a compliance task quickly and without error.
The central tension was speed versus accuracy. Fiscal data has to be correct — errors have legal consequences. But a flow that prioritised validation over momentum would slow staff down and create friction at exactly the wrong moment. Most of the design work happened in that tradeoff: reducing the number of decisions per screen, sequencing steps to match the natural rhythm of check-in, and making error states informative without being disruptive.
The compliance requirement was fixed — guest registration and fiscal receipt generation weren't optional, and the legal format wasn't negotiable. That meant the design problem wasn't what to collect, but how to move through it without making staff feel like they were filling out a government form at the end of every check-in.
I led design from concept through to a tested prototype. Research focused on understanding the actual check-in moment — the pressure, the context, the interruptions. Front desk staff aren't sitting at a desk with time to think. They're standing, often mid-conversation with a guest, needing to complete a compliance task quickly and without error.
The central tension was speed versus accuracy. Fiscal data has to be correct — errors have legal consequences. But a flow that prioritised validation over momentum would slow staff down and create friction at exactly the wrong moment. Most of the design work happened in that tradeoff: reducing the number of decisions per screen, sequencing steps to match the natural rhythm of check-in, and making error states informative without being disruptive.
Retrospective after the project
Post-launch, accommodation owners reported a 40% reduction in administrative time — hours previously spent on manual data entry and paperwork redirected toward guests. The app now handles guest registration and fiscal compliance in a single flow, removing the friction for both hosts and foreign visitors.
With more time, I would have instrumented the app from day one — tracking completion rates through the registration flow and time-on-task across different accommodation types to build a continuous improvement loop beyond the initial launch.
Post-launch, accommodation owners reported a 40% reduction in administrative time — hours previously spent on manual data entry and paperwork redirected toward guests. The app now handles guest registration and fiscal compliance in a single flow, removing the friction for both hosts and foreign visitors.
With more time, I would have instrumented the app from day one — tracking completion rates through the registration flow and time-on-task across different accommodation types to build a continuous improvement loop beyond the initial launch.
Post-launch, accommodation owners reported a 40% reduction in administrative time — hours previously spent on manual data entry and paperwork redirected toward guests. The app now handles guest registration and fiscal compliance in a single flow, removing the friction for both hosts and foreign visitors.
With more time, I would have instrumented the app from day one — tracking completion rates through the registration flow and time-on-task across different accommodation types to build a continuous improvement loop beyond the initial launch.
